FAQ
Any questions, please feel free to contact our customer service:
1.What kind of payment do you accept?
We accept Visa, Mastercard, Amex, Discover and Diners Club. Security measures are taken to protect your information in case accessing by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. For your protection, we do not have access to your full credit card details.
2.Why is my payment declined?
a.Check the information you filled in while paying.
b.Check whether there is enough money in your card.
c.Cards with low credits will be declined.
d.Using wrong card which we can not accept.
3.What to do after my declined payment?
a.Contact your bank to process your next order, and try it again.
b.Change another card to pay.
c.Change another paying methods such as western union/moneygram.
4.Does the product come with original box?
All products are shipped with original dust bags and original signature boxes.
5.When can I expect my shipment?
The workers in our company need 48 hours to prepare and pack the goods for you. If there is some delay and special situation, our customer service will email you. Our customer service will email you tracking number once the tracking number is offered by delivery company.
6.What carrier do you use for my package and how long for shipping?
We use trusted carriers such as DHL, EMS, UPS, and FedEx. Estimated delivery times vary by country. Free standard shipping may be available on selected orders.
7.Do I need to pay duty fee?
Customers from Europe or other countries often worry about the taxes. International orders may be subject to customs duties or import taxes, which are the responsibility of the recipient. We declare shipments according to applicable customs regulations.
8.Can I pay extra money to ship the orders overnight?
All the international delivery company can not make overnight shipping happen so far. So please order a few days earlier before your big event comes.
9.Will you send us junk mails if we leave you an email?
We value your privacy and will only contact you with your consent. Your information is kept confidential in accordance with our Privacy Policy.
10.When will I get my email replied?
Our customer service team strives to respond to all emails within 24 business hours.