SHIPPING POLICY
Your products will be wrapped in tissue paper and posted out in cardboard shipping box, which ever is the most appropriate. The parcel will have your address, and our returns address in the event that delivery cannot be made.
You’ll see the delivery options for a product on each individual product page. If next working day or named day delivery is available for your order, we'll offer you these options at the checkout.
We normally expect to despatch all orders within one working day, however in the run up to really busy periods like Christmas we may take up to 2-5 days for some orders due to the high volumes.
Customers will be provided a tracking number once items have been dispatched. As all deliveries are made via courier, it is important to ensure someone is available on the day of delivery as a signature will be required. On most occasions, someone will be required to assist the driver on arrival as part of the prearranged delivery service.
Customers must ensure they are on-site when the delivery is attempted otherwise a re-delivery fee may be charged.
Delivery times vary depending on your location however please allow up to 14 working days to receive your goods, although it will generally be sooner.
You will be notified by phone on the morning of the delivery to ensure someone is home to assist the driver on arrival.
Estimated Delivery Time Frame:
1. Orders over $50 (5-10 business days, US shipments only, does not include AK/HI/U.S. Territories)
2. Ground Shipping (3-7 business days, US shipments only, does not include AK/HI/U.S. Territories)
3. 2-Day Delivery (US shipments only, does not include U.S. Territories)
4. 1-Day Delivery (US shipments only, does not include U.S. Territories)
5. International Delivery, Canada and U.S. Territories only (other charges may apply)