RETURN&EXCHANGE
Our return policy is valid for 14 days after the confirmed delivery date. We aim to ensure satisfaction with your purchase, and eligible items may be returned or exchanged in accordance with the conditions below. For warranty-related returns, buyers are responsible for return shipping fees. In most cases, only the defective item needs to be returned.
Please request our return address in advance and ship the item using a tracked postal service. Once received and inspected, we will initiate a repair or exchange as appropriate.
Before you return your merchandise please follow the steps below:
-Take a picture of the defective/incorrect item(s) showing the issue.
-Email us at service@elegancphere.com
*Further instructions will be given through email.
Refundable items include:
We do our best to serve each of our customers the best that we can.
We will refund you for items returned within 7 days of you receiving them, for any reason. A full refund will be given if items are returned in their original condition.
Merchandise which is damaged or missing components is not refundable.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, only partial refunds are granted (if applicable).
Buyers are responsible for return shipping with proper packaging.
On receiving items, we will refund you immediately.
CANCELLATION
Orders can only be canceled within 24 hours from the time of purchase. If it's more than 24 hours, we can no longer cancel the order as it has already been fulfilled by that time.
Please contact our Customer Service to get the return address.
REFUND TIME FRAME
Refunds are processed within 7–14 business days after approval and will be returned to the original payment method. Please note that processing time may vary depending on your issuing bank.
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.